Modernizing Document Workflows With Generative AI for a State Technology Agency

A major state technology agency—responsible for overseeing IT strategy, digital transformation, and service delivery for dozens of public-sector departments—sought an innovative way to modernize its document processing operations. With rising demand for faster services, reduced manual workloads, and improved compliance workflows, the agency recognized the need to explore practical and secure applications of generative AI.

Zion Cloud Solutions partnered with the agency to design and deliver a cutting-edge Generative AI Showroom, built on Google Cloud Platform, that enabled hands-on experimentation with advanced Document AI capabilities.

The Challenge

The agency served as the IT backbone for a broad network of state-level departments. Their operations involved:

• Processing large volumes of structured and unstructured documents
• Maintaining compliance across diverse regulatory requirements
• Supporting digital transformation initiatives for 35+ government entities
• Reducing manual processes without compromising security or accuracy

As emerging AI technologies accelerated, the agency needed a trustworthy, government-ready environment where teams could safely explore, validate, and adopt AI solutions.

The Solution

Zion Cloud Solutions collaborated with Google Cloud to design and deploy a Generative AI Showroom, a secure sandbox tailored specifically for government use. The solution provided:

• Hands-on access to generative AI tools
• Demonstrations of Document AI capabilities such as classification, extraction, and redaction
• Sample code, workflows, and best practices to accelerate adoption
• A scalable, cloud-native architecture built on Google Cloud Platform

This environment allowed agency teams to test real use cases, experiment safely, and validate compliance needs before deploying AI into production.

The Impact

Accelerated AI Adoption

The showroom empowered the agency to rapidly explore AI-driven automation and integrate intelligent workflows into their operations.

Reduced Manual Workloads

Teams were able to automate previously manual processes, freeing staff to focus on higher-value tasks.

Improved Data Insights

By applying AI to structured and unstructured documents, the agency gained deeper, more actionable insights.

Enhanced Compliance

The environment supported validating regulatory workflows prior to full-scale deployment, reducing risk across departments.

Statewide Enablement

The success of the Generative AI Showroom led to the solution being made available as a shared service to more than 90 public-sector agencies across the state—enabling modernization across healthcare, transportation, workforce services, and beyond.

A Foundation for the Future

By partnering with Zion Cloud Solutions, the state technology agency established a secure, scalable, and government-grade platform for exploring generative AI. The collaboration laid the groundwork for widespread innovation and helped set a new standard for how public agencies adopt modern technologies.