Privacy Policy

At Zion Cloud Solutions, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how Zion Cloud Solutions (“Zion Cloud Solutions,” “we,” “our,” or “us”) collects, uses, discloses, and protects Personal Information when you visit our website (zionclouds.com), use our services, or otherwise interact with us.

This Privacy Policy applies to information collected through our website, our cloud services platform, and any other interactions you have with us. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. DEFINITIONS

“Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an identifiable individual. This includes but is not limited to your name, title, mailing address, email address, telephone number, IP address, device identifiers, and website usage data.

Personal Information does not include information that is solely used to communicate with you in relation to your employment, business, or profession (such as your name, position or title, work address, work telephone number, or work email address), or information that has been de-identified or aggregated such that it can no longer reasonably identify an individual.

2. INFORMATION WE COLLECT

We collect Personal Information through fair and lawful means, including:

2.1 Information You Provide Directly

• Account registration information (name, email address, company, job title)
• Contact form submissions and service inquiries
• Information provided during engagements, workshops, or consultations
• Payment and billing information for service transactions
• Communications you send to us (emails, support requests, feedback)

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms used to reach our website
• Cookies, pixel tags, and similar tracking technologies (see Section 10)

2.3 Information from Third Parties

We may receive Personal Information from third-party sources such as Google (as a Google Cloud Partner), business partners, publicly available databases, and marketing partners, in accordance with applicable law and with appropriate consent where required.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information for the following purposes:

• To provide, maintain, and improve our cloud consulting and technology services
• To register and administer your account on our platform
• To process transactions and send related information (confirmations, invoices)
• To respond to your inquiries, requests, and support needs
• To communicate with you about services, updates, and promotional offers (with your consent where required)
• To personalize and optimize your experience on our website
• To conduct internal analytics, demographic analysis, and reporting (on an aggregate and anonymized basis)
• To detect, prevent, and address security incidents, fraud, or technical issues
• To comply with legal obligations, including requirements applicable to government contractors
• To enforce our terms of service and protect our rights and the rights of others
• Other purposes for which we obtain your consent, or as permitted or required by applicable law

4. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your Personal Information. We may share your Personal Information in the following circumstances:

Service Providers. We engage trusted third-party service providers to perform services on our behalf, including data hosting, cloud infrastructure, analytics, payment processing, and customer support. These providers are bound by contractual obligations to protect your information and use it only for the purposes for which it was disclosed.

Google Cloud. As a Google Cloud Partner, we may share limited information with Google in connection with our partnership activities, service delivery, and joint engagement coordination. Such sharing is governed by our partnership agreements and Google’s privacy practices.

Legal and Compliance. We may disclose your Personal Information when required by law, regulation, legal process, or government request; to enforce our agreements; to protect the rights, property, or safety of Zion Cloud Solutions, our clients, or the public; or in connection with an investigation of suspected or actual unlawful activity.

Business Transfers. In the event of a merger, acquisition, reorganization, or sale of assets, your Personal Information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5. DATA STORAGE AND SECURITY

Your Personal Information is stored on secure cloud infrastructure hosted by leading cloud service providers, including Google Cloud Platform, which maintains FedRAMP authorization and SOC 2 Type II compliance. We implement physical, organizational, contractual, and technological security measures to protect your Personal Information from unauthorized access, disclosure, alteration, loss, or destruction, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Role-based access controls with the principle of least privilege
• Regular security assessments and vulnerability management
• Employee security awareness training and acceptable use policies
• Incident response procedures for prompt detection and remediation of security events

While we take commercially reasonable steps to protect your Personal Information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. DATA RETENTION

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process the information; and applicable legal requirements.

When Personal Information is no longer required, we securely delete or anonymize it in accordance with our data retention policies and applicable law.

7. INTERNATIONAL DATA TRANSFERS

Zion Cloud Solutions is headquartered in the United States. If you are accessing our services from outside the United States, please be aware that your Personal Information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Where we transfer Personal Information across international borders, we implement appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. These safeguards may include Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

8. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your Personal Information:

Access. You may request a copy of the Personal Information we hold about you. We will provide this information in a generally understandable format.

Correction. You may request that we correct inaccurate or incomplete Personal Information.

Deletion. You may request that we delete your Personal Information, subject to certain exceptions required by law (such as compliance with legal obligations or defense of legal claims).

Portability. Where technically feasible, you may request your Personal Information in a structured, commonly used, and machine-readable format.

Objection and Restriction. You may object to or request restriction of certain processing activities, including direct marketing.

Withdrawal of Consent. Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing conducted prior to withdrawal.

Opt-Out of Marketing. You may opt out of receiving promotional communications by following the unsubscribe instructions in any marketing email we send, or by contacting us directly.

To exercise any of these rights, please contact our Privacy Officer using the information in Section 16 below. We will respond to verified requests within 30 days (or such shorter period as required by applicable law). We will not discriminate against you for exercising your privacy rights.

9. CONSENT

We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for purposes beyond those described in this Privacy Policy. You may provide your consent verbally, electronically, or in writing. The form of consent we seek will depend on the sensitivity of the Personal Information and the reasonable privacy expectations of the circumstances.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. We will inform you of the implications of withdrawing consent where applicable.

10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts.

Essential Cookies. Required for basic site functionality (e.g., session management, security). These cannot be disabled.

Analytics Cookies. Help us understand how visitors interact with our website by collecting information about pages visited, time on site, and navigation patterns. We use Google Analytics for this purpose.

Marketing Cookies. Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your ability to use certain features of our website. For more information about cookies, visit www.allaboutcookies.org.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child under 16, we will take steps to delete such information promptly. If you believe a child has provided us with Personal Information, please contact our Privacy Officer.

13. DATA BREACH NOTIFICATION

In the event of a data breach that poses a risk to the rights and freedoms of individuals, we will notify affected individuals and relevant supervisory authorities in accordance with applicable law. Where required under GDPR, notification to the relevant supervisory authority will occur within 72 hours of becoming aware of the breach. Notifications will include the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes, we will update the “Last revised” date at the top of this policy and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically.

15. APPLICABLE LAWS

This Privacy Policy is designed to comply with applicable privacy and data protection laws, including:

• United States: State privacy laws including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other applicable state regulations
• European Union: General Data Protection Regulation (GDPR, Regulation 2016/679)
• United Kingdom: UK GDPR and the Data Protection Act 2018
• Federal requirements applicable to government contractors, including data handling obligations under applicable contract terms

Where there is a conflict between this Privacy Policy and applicable law, the applicable law will prevail.

16. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Organization	Zion Cloud Solutions
Attention	Chief Technology Officer
Email	privacy@zionclouds.com
Website	https://zionclouds.com
Mailing Address	Sales@zionclouds.com

We aim to respond to all privacy-related inquiries within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.