State of South Dakota
ZCS delivers IT staff augmentation and managed services under the State of South Dakota Bureau of Information & Telecommunications (BIT) and Department of Social Services (DSS) Master Services Agreement (MSA). Our work spans cloud compliance, system management, and statewide operational support for DSS divisions.
Overview
ZCS is a prime contractor under the South Dakota MSA (originating from RFP #2049) supporting DSS
through a blend of staff augmentation and managed service delivery. Our teams provide long-term technology
support across Economic Assistance, Child Support, and Child Care Services, ensuring
continuity, compliance, and service reliability.
Engagement highlights include:
• Managed Services SOW / Amendment #1 (SOW 21-0131-017-01)
• Local presence in Sioux Falls for consistent operational support
• Multi-year renewals maintaining uninterrupted service
- Agency / Program: State of South Dakota — BIT / DSS — MSA for IT Staff Augmentation & Managed Services
- Contract No. / ID: MSA from RFP #2049; Managed Services SOW 21-0131-017-01 (Amendment #1)
- Contract Type: Prime Contractor — South Dakota MSA
- Duration: MSA signed Oct 22, 2020; renewed through June 30, 2024 (per second renewal & SOW Amendment #1 dated May 15, 2022)
- Scope / Services: IT staff augmentation and managed services for DSS divisions; includes cloud & system compliance
- Compliance: Security, insurance, and compliance obligations per MSA and amendments
- Contact / CTA: POC: Stephanie Stroubler (contact details in MSA response)
Contract Highlights
Partnership
Multi-year managed IT and staffing services under the DSS MSA.
Support Presence
On-site coverage via our Sioux Falls operations team.
Service Delivery
Economic Assistance, Child Support, and Child Care Services programs.
Continuity
MSA-mandated insurance, security, and audit provisions.
Offerings under South Dakota Contract
IT Staff Augmentation
Technical and functional staffing across DSS programs.
Managed IT Services
Continuous infrastructure, help-desk, and application operations.
Cloud & Systems Compliance
Monitoring, documentation, and reporting aligned with BIT/DSS standards.
Program Support
Technology enablement for DSS core systems and local offices.
Maintenance & Upgrades
Lifecycle management, patching, and enhancement support.
On-Site Operations
Local technical teams for rapid response and consistent delivery.
Points of Contact
FAQ
What is the South Dakota MSA?
What services does ZCS provide?
How long has ZCS supported DSS?
Where are ZCS teams based?
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