Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website located at zionclouds.com (the “Site”) and any services, features, or content made available by Zion Cloud Solutions (“Zion Cloud Solutions,” “we,” “our,” or “us”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Site.

IMPORTANT: These Terms contain provisions that limit our liability (Section 11) and require dispute resolution through binding arbitration (Section 14). Please read these Terms carefully before using the Site.

Professional services engagements (consulting, implementation, managed services) are governed by separate Statements of Work (“SOWs”) and Master Services Agreements (“MSAs”) executed between Zion Cloud Solutions and the client. In the event of a conflict between these Terms and an executed SOW or MSA, the SOW or MSA will prevail.

1. ABOUT US

Zion Cloud Solutions is a technology consulting firm headquartered in the United States, specializing in cloud infrastructure, artificial intelligence, data engineering, and cybersecurity services. We are a Google Cloud Partner.

Entity	Zion Cloud Solutions LLC
CAGE Code	7N3J8
UEI	L6Z7KKJ7MCP3
GSA Schedule	GS-35F-705GA
Website	https://zionclouds.com
Contact Email	info@zionclouds.com

2. DEFINITIONS

In these Terms, the following definitions apply:

“Client” means any individual or entity that engages Zion Cloud Solutions for professional services under a separate SOW or MSA.

“Confidential Information” means all non-public information disclosed by either party to the other, whether orally, in writing, or by other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

“Content” means all text, images, graphics, software, data, and other materials available on or through the Site.

“Intellectual Property” means all patents, copyrights, trademarks, trade secrets, know-how, and other proprietary rights.

“Services” means the cloud consulting, implementation, managed services, and other professional services provided by Zion Cloud Solutions as described in an applicable SOW.

“Site” means the website located at zionclouds.com, including all subdomains and associated web pages.

“User” or “you” means any individual or entity accessing or using the Site.

3. USE OF THE SITE

 

3.1 Eligibility

By using the Site, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3.2 Acceptable Use

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable federal, state, local, or international law or regulation
• Use the Site to transmit or procure the sending of any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate Zion Cloud Solutions, a Zion Cloud Solutions employee, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which may harm Zion Cloud Solutions or users of the Site
• Use any robot, spider, scraper, or other automated means to access the Site for any purpose without our prior written consent
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site

3.3 Account Registration

Certain features of the Site may require you to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. PROFESSIONAL SERVICES

 

4.1 Engagement Terms

All professional services engagements are governed by a separately executed Statement of Work (SOW) and, where applicable, a Master Services Agreement (MSA). The SOW will detail the scope of services, deliverables, timelines, fees, payment terms, and other engagement-specific terms. These Terms govern your use of the Site and do not create any obligation on Zion Cloud Solutions to provide professional services.

4.2 Service Capabilities

Zion Cloud Solutions provides technology consulting services including, but not limited to:

• Cloud infrastructure design, migration, and optimization (Google Cloud Platform, AWS, Azure)
• Artificial intelligence and machine learning solution development
• Data engineering, analytics, and business intelligence
• Cybersecurity assessment, compliance, and security operations
• Application modernization and digital transformation
• Managed services and operations & maintenance

4.3 Client Obligations

Where you engage Zion Cloud Solutions for professional services, you agree to:

• Ensure that the terms of your engagement order or SOW are complete and accurate
• Cooperate with us in all matters relating to the Services
• Provide our personnel with timely access to your premises, systems, data, and other resources as reasonably required to perform the Services
• Designate a primary point of contact with authority to make decisions related to the engagement
• Review and provide feedback on deliverables within the timeframes specified in the SOW

5. INTELLECTUAL PROPERTY

 

5.1 Zion Cloud Solutions IP

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, graphics, logos, and design) are owned by Zion Cloud Solutions, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

5.2 Trademarks

“Zion Cloud Solutions,” “Zion AI,” and “Reliability as a Service” and all related names, logos, product and service names, designs, and slogans are trademarks of Zion Cloud Solutions. You must not use such marks without our prior written permission.

5.3 Engagement Deliverables

Ownership of deliverables created during professional services engagements is governed by the applicable SOW or MSA. Unless otherwise specified in writing, Zion Cloud Solutions retains ownership of all pre-existing intellectual property, proprietary tools, frameworks, templates, methodologies, and accelerators used in the delivery of services. Clients receive a non-exclusive, non-transferable license to use deliverables as specified in the applicable SOW.

5.4 Feedback

If you provide any suggestions, ideas, or feedback regarding the Site or our Services (“Feedback”), you grant Zion Cloud Solutions a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, modify, and incorporate such Feedback for any purpose without obligation to you.

6. CONFIDENTIALITY

Each party agrees to hold the other party’s Confidential Information in strict confidence and not to disclose it to any third party except as expressly permitted herein or as required by law. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully in the receiving party’s possession prior to disclosure; (c) is independently developed by the receiving party without use of the disclosing party’s Confidential Information; or (d) is rightfully obtained from a third party without restriction on disclosure.

Where professional services involve access to government data or systems, additional confidentiality and data handling requirements as specified in the applicable contract, SOW, or regulatory framework will apply.

7. DATA PROTECTION AND PRIVACY

Our collection and use of Personal Information through the Site is governed by our Privacy Policy, available at zionclouds.com/privacy-policy. By using the Site, you consent to the practices described in the Privacy Policy.

For professional services engagements involving the processing of client data, data protection obligations are specified in the applicable SOW or MSA and may include Data Processing Agreements (DPAs) where required by applicable law.

8. THIRD-PARTY LINKS AND CONTENT

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Zion Cloud Solutions. We do not endorse and are not responsible for the content, accuracy, privacy practices, or availability of any third-party sites. Your interactions with third-party sites are solely between you and the third party, and you access them at your own risk.

References to third-party products, services, or technologies (including Google Cloud Platform, Amazon Web Services, Microsoft Azure, and others) are for informational purposes only and do not constitute endorsement by or affiliation with those providers beyond our stated partnership status.

9. DISCLAIMERS AND WARRANTIES

 

9.1 Site Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZION CLOUD SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Zion Cloud Solutions does not warrant that the Site will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. No advice or information obtained from the Site creates any warranty not expressly stated in these Terms.

9.2 Professional Services Warranties

Warranties for professional services are governed solely by the applicable SOW or MSA. Nothing in these Terms creates or modifies any warranty related to professional services.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Zion Cloud Solutions, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your access to or use of the Site; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of any third-party right, including any intellectual property or privacy right.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZION CLOUD SOLUTIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF ZION CLOUD SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF ZION CLOUD SOLUTIONS FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE AND THESE TERMS SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100.00).

Liability limitations for professional services engagements are governed by the applicable SOW or MSA and are separate from the limitations stated in this section.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above apply to the maximum extent permitted by law.

12. TERMINATION

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Site will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive, including without limitation: intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last revised” date at the top of this page and, where appropriate, provide notice through the Site. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Site.

14. GOVERNING LAW AND DISPUTE RESOLUTION

 

14.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Site shall first be submitted to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiation, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Illinois. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND ZION CLOUD SOLUTIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Government Contracts

For disputes arising from services performed under government contracts, the dispute resolution provisions of the applicable government contract shall apply in lieu of this Section 14, to the extent required by applicable law or regulation.

15. GENERAL PROVISIONS

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zion Cloud Solutions regarding your use of the Site. Separate agreements (SOWs, MSAs) govern professional services engagements.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Zion Cloud Solutions may assign these Terms without restriction.

Force Majeure. Zion Cloud Solutions shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government actions, natural disasters, power failures, or internet disruptions.

Notices. Any notices required or permitted under these Terms shall be in writing and shall be deemed given when delivered personally, sent by confirmed email, or sent by certified mail to the addresses specified in Section 16.

Anti-Bribery and Anti-Corruption. Zion Cloud Solutions conducts its business in compliance with the U.S. Foreign Corrupt Practices Act (FCPA), applicable state anti-corruption laws, and the UK Bribery Act 2010 to the extent applicable. Users agree not to engage in any activity that would cause Zion Cloud Solutions to violate any applicable anti-bribery or anti-corruption law.

16. CONTACT INFORMATION

For questions about these Terms, please contact us:

Organization	Zion Cloud Solutions LLC
Email	info@zionclouds.com
Privacy Inquiries	privacy@zionclouds.com
Website	https://zionclouds.com
Mailing Address	info@zionclouds.com