Automating Number Porting With an AI-Driven Digital Workflow
A leading digital communications provider sought to modernize its complex, manual number-porting operations. The process required constant coordination across multiple systems—including CRM, ticketing, and carrier channels—resulting in bottlenecks, slow turnaround times, and limited visibility into real-time status.
To help address these challenges, the provider partnered with Zion Cloud Solutions to design and deliver a fully automated Porting Automation MVP on Google Cloud. The solution introduced a digital, AI-supported porting workflow that intelligently connects systems, streamlines tasks, and provides deep operational insights.
The Challenge
According to the internal document (page 1), the organization’s existing number-porting workflow relied heavily on:
• Manual coordination between Salesforce, Jira, and carrier partners
• Limited transparency into porting progress
• Repetitive data entry and multi-system cross-checking
• Slow processing of Letters of Authorization (LOAs)
• Lack of centralized visibility for support and operations teams
The customer wanted to eliminate manual steps, digitize the end-to-end porting lifecycle, and establish an intelligent platform capable of scaling toward production-level automation.
The Solution
Zion Cloud Solutions designed and built a modern digital porting platform using Google Cloud, delivering:
• A customer-facing Porting Automation portal
• Fully automated LOA workflows
• Integrated Salesforce and Jira synchronization
• DocuSign-enabled document handling
• AgentSpace AI support for intelligent assistance
• Looker dashboards providing real-time operational insights
This created an end-to-end, AI-enhanced porting system capable of automating tasks, improving accuracy, and unifying previously disconnected workflows.
The Impact
The new automated platform delivered measurable improvements across the porting process:
Reduced Manual Effort
Automation replaced repetitive steps, allowing teams to focus on higher-value work.
Improved Accuracy & Faster LOA Processing
Consistent digital workflows minimized errors and accelerated approvals.
Real-Time Visibility Into Porting Status
Looker dashboards and AI insights enhanced transparency across operations.
AI-Driven Support
AgentSpace AI provided status intelligence and operational assistance throughout the process.
A Foundation for Production-Scale Automation
With an integrated, cloud-native workflow, the organization is positioned to scale toward a fully production-ready digital porting platform.
As summarized in the draft:
The manual, multi-system porting process was transformed into an automated, AI-powered workflow—reducing effort, improving accuracy, and delivering real-time visibility.
Driving Intelligent Operations Through Cloud Automation
By partnering with Zion Cloud Solutions, the communications provider replaced a fragmented, manual process with a connected, insight-rich, AI-supported porting experience. The result is a modern digital workflow built for efficiency, accuracy, and scale.
