Automating Freight Delivery Ticket Processing for a Leading Logistics Company
A major logistics and materials delivery company, operating a large fleet and managing thousands of daily deliveries, faced growing challenges with manual, error-prone ticket and invoice processing. To improve accuracy and accelerate operations, the company partnered with Zion Cloud Solutions to implement a fully automated Document AI workflow built on Google Cloud Platform.
The Challenge
The internal draft (page 1) indicates the company relied on an outdated OCR-based system that:
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- Produced inconsistent results
- Required 2–3 hours of manual review every day
- Needed extensive cross-checking to identify missing or mismatched documents
- Created delays, errors, and operational inefficiencies
The organization needed a more accurate, scalable, and automated solution to modernize ticket and invoice workflows.
The Solution
Zion Cloud Solutions designed and deployed an end-to-end Document AI automation pipeline, delivered on Google Cloud, which included:
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- OCR-driven ticket extraction
- Automated PO/Item derivation logic
- Automated invoice reconciliation
- Excel generation
- A Looker dashboard providing real-time accuracy and exception insights
This robust pipeline created a transparent, data-driven workflow that connected extraction, validation, and reporting into one seamless process.
The Impact
Significant Accuracy Gains
The automated Document AI pipeline improved ticket accuracy by over 35%, reducing the dependency on manual corrections.
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Reduced Manual Review
Daily manual review time dropped dramatically, freeing staff to focus on higher-value operational tasks.
Real-Time Visibility
Teams gained instant insight into:
- Mismatches
- Confidence scores
- Exceptions
- Reconciliation status
This transparency helped prevent downstream errors and improve operational decision-making.
Foundation for Scalable Automation
The automated workflow established a flexible platform capable of supporting future expansions in automation, compliance tracking, and analytics.
According to the internal draft:
Automated Document AI improved ticket accuracy by more than 35%, reduced manual review, and delivered real-time reconciliation and visibility.
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Driving Efficiency Through Intelligent Automation
By partnering with Zion Cloud Solutions, this logistics company transformed its freight delivery ticket processes—achieving higher accuracy, streamlined reconciliation, and a modern digital workflow that supports continuous automation.
