01
Customer input
Shoppers start the conversation
Text, voice, or image queries arrive from website, WhatsApp, Instagram, or SMS.
AI for retail and e-commerce
Shop AI
Your store is open 24/7.
Is it selling 24/7?
Most D2C brands have great products. What they’re missing is a system that knows every customer, answers every question, and closes every sale — across every channel, around the clock.
The revenue leak
You’re losing customers you already have.
Every day, high-intent shoppers visit your store and leave without buying. Not because they didn’t want to — because no one was there to help them at the right moment.
Every one of these is lost revenue.
And it is happening every single day across traffic, chat, cart, language, inventory, and operations.
Cart drop-offs
Browsed, added to cart, then disappeared.
No customer memory
Returning customers are treated like strangers.
Slow replies
Ready-to-buy WhatsApp questions wait too long.
Language friction
Regional language shoppers drop off silently.
Manual operations
Teams spend mornings inside Shopify admin.
Missed stock signals
Peak-weekend stockouts arrive too late.
What ShopAI does
One intelligent platform. Every stage of the customer journey.
ShopAI is positioned as a commerce operating layer, not another chat widget. The experience is built around selling, memory, recovery, and operational action.
Sells
Guides every visitor from curiosity to checkout. Understands intent, recommends the right product, handles objections, and closes across channels.
Remembers
Recognizes returning customers across Instagram, WhatsApp, website, and SMS. Carries browsing, cart, wishlist, and purchase context forward.
Recovers
Catches abandoned carts, re-engages cold browsers, and triggers the right offer when the customer is ready to act.
Operates
Lets teams manage pricing, inventory, flash sales, business briefings, and Shopify operations through chat instead of dashboards.
ShopAI in numbers
One commerce layer. Eight measurable capabilities.
A cleaner snapshot of what ShopAI brings together: agents, channels, language support, Shopify operations, multimodal input, routing speed, availability, and frontend reliability.
9+
AI Agents
Specialized commerce roles for selling, support, and operations.
40+
Shopify Ops
Real-time store actions through connected workflows.
24/7
Always On
Continuous sales, support, and recovery coverage.
4
Channels
Website, WhatsApp, Instagram, and SMS.
8
Languages
Native multilingual shopping conversations.
3
Modalities
Text, voice, and image input support.
<1s
Routing
Fast intent classification and handoff.
0
Frontend Exceptions
Clean interface behavior target.
Architecture
Not a chatbot. A multi-agent platform built for production.
Every message moves through a clear vertical commerce flow — from customer input to routing, specialist execution, action, and admin orchestration.
02
Router agent
Intent is classified instantly
The router understands what the customer needs and sends the request to the right capability.
03
Specialist agents
The best commerce agent takes over
Dedicated agents handle product discovery, shopping, support, recommendation, vision, and voice flows.
04
Action / response
Commerce action gets completed
The interaction ends in a useful outcome — answer, saved cart, checkout, order update, or escalation.
Admin-side orchestration
Operations stay connected behind the scenes
Pricing, inventory, and analytics keep every step in sync for customers and internal teams.
Features at a glance
Built for modern D2C commerce, not generic support.
ShopAI combines customer-facing commerce automation with operational intelligence, so every conversation can move closer to conversion, recovery, or support resolution.
6
core commerce capabilities
01
Native multilingual conversations
Support 8 Indian languages with natural response behavior, not rigid translation-style replies.
02
Text, voice, and vision journeys
Let customers type, speak, or send product photos while staying inside one continuous buying flow.
03
Cross-channel customer memory
Connect Instagram, WhatsApp, website, and SMS activity into one usable customer context.
04
Commerce actions inside chat
Handle variants, discounts, cart updates, and checkout links without forcing shoppers to restart.
05
Real-time engagement scoring
Trigger offers and nudges when purchase intent is strongest across browsing, chat, and cart behavior.
06
Forecasting and business insights
Surface stockout risks, demand surges, recovery opportunities, and daily operating briefings.
Channels & capabilities
One customer identity across every channel.
Website
Full chat, voice, vision, proactive nudges, and exit-intent triggers.
Instagram DM
Native carousels, photo analysis, and in-DM guided commerce.
Product cards, order updates, cart recovery, and purchase flows.
SMS
Abandoned-cart recovery, fulfillment alerts, and order tracking.
Enterprise-grade AI
Powered by Google Cloud. Grounded in Shopify operations.
Secure, governed AI access
Vertex AI + Gemini Enterprise
Native Shopify Admin integration
BigQuery analytics foundation
40+ real-time commerce operations
Scalable serverless infrastructure
Rapid pilot. Measurable impact.
Start with one store. See results in 5 weeks.
The implementation path is intentionally short. The goal is to prove value quickly without creating a heavy transformation program around a single use case.
1
Weeks 1–2
Deploy
Deploy across your Shopify store and active channels.
2
Weeks 3–4
Calibrate
Tune catalogue logic, brand voice, customer segments, and offers.
3
Week 5
Go live
Launch with measurable conversion, recovery, and operational outcomes.
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