Revitalizing La-Z-Boy: How Zion Clouds Modernized La-Z-Boy’s IT Infrastructure for Sustained Growth & Efficiency

La-Z-Boy, a leading global furniture manufacturer, faced significant challenges due to its legacy IT infrastructure. With a history of acquisitions and growth, the company struggled with accumulated technical debt, disparate systems, and a lack of unified processes. This fragmented environment hindered its ability to scale, adapt to market changes, and effectively manage its supply chain and customer relationships. La-Z-Boy was losing up to $15 million annually due to inefficiencies and lost orders, which necessitated an urgent modernization of its systems.

Challenge

  • Technical Debt: Accumulated technical debt made it difficult to scale and integrate applications, limiting flexibility and restricting the ability to cater to evolving business needs. /span>
  • Disparate Systems: The lack of a unified system for supply chain and customer relationship management resulted in lost orders, manual processes, and wasted resources. 
  • Operational Inefficiencies: Manual tasks, compatibility issues, and system downtimes significantly impacted business performance.

Solutions

Addressing Technical Debt and Ensuring Operational Excellence

Deliverable:

Zion Clouds, through its proprietary application management platform AppX, conducted a comprehensive assessment of La-Z-Boy’s existing IT environment. By leveraging automation-driven approaches, Zion Clouds upgraded critical components of the Sales Order Management and CRM Platform, primarily built on Oracle products. This modernization led to: 

  • A 50% reduction in Mean Time to Detect (MTTD) software and infrastructure issues. 
  • A 39% increase in Mean Time to Repair (MTTR) incidents. 
  • Annual savings of $4 million due to decreased system downtimes. 

Business Rules Management Engine Modernization

Deliverable:

To streamline operations, Zion Clouds introduced a centralized Business Rules Management (BRM) engine using RedHat DROOLS and HazelCast caching. This initiative consolidated four disparate pricing engines into a single, efficient system, significantly improving pricing accuracy and product configuration across all sales channels.

Streamlining Sales Order Management

Deliverable:

Zion Clouds addressed the challenge of diverse order origination by implementing an API-driven, Service-Oriented Architecture (SOA) using Oracle SOA. This architecture standardized all incoming orders into a universal format, the Enterprise Business Object (EBO). The outcome: 

  • Eliminated lost orders, securing the company’s revenue stream. 
  • Enhanced security measures across the system. 
  • Facilitated the integration of new sales endpoints, driving operational flexibility. 
  • Achieved yearly savings of $15 million.

Conclusion

Technologies Used: Java, Oracle SOA, Web Center Portal, Universal Content Management, Service Bus, Weblogic, Hazel Cast, Oracle Identity and Access Management, Okta, SSO, PKI, Amazon Web Services (AWS), VMware, Linux.