La-Z-Boy, a leading global furniture manufacturer, faced significant challenges due to its legacy IT infrastructure. With a history of acquisitions and growth, the company struggled with accumulated technical debt, disparate systems, and a lack of unified processes. This fragmented environment hindered its ability to scale, adapt to market changes, and effectively manage its supply chain and customer relationships. La-Z-Boy was losing up to $15 million annually due to inefficiencies and lost orders, which necessitated an urgent modernization of its systems.
Challenge
- Technical Debt: Accumulated technical debt made it difficult to scale and integrate applications, limiting flexibility and restricting the ability to cater to evolving business needs. /span>
- Disparate Systems: The lack of a unified system for supply chain and customer relationship management resulted in lost orders, manual processes, and wasted resources.
- Operational Inefficiencies: Manual tasks, compatibility issues, and system downtimes significantly impacted business performance.
Solutions
Addressing Technical Debt and Ensuring Operational Excellence
Zion Clouds, through its proprietary application management platform AppX, conducted a comprehensive assessment of La-Z-Boy’s existing IT environment. By leveraging automation-driven approaches, Zion Clouds upgraded critical components of the Sales Order Management and CRM Platform, primarily built on Oracle products. This modernization led to:
- A 50% reduction in Mean Time to Detect (MTTD) software and infrastructure issues.
- A 39% increase in Mean Time to Repair (MTTR) incidents.
- Annual savings of $4 million due to decreased system downtimes.
Business Rules Management Engine Modernization
To streamline operations, Zion Clouds introduced a centralized Business Rules Management (BRM) engine using RedHat DROOLS and HazelCast caching. This initiative consolidated four disparate pricing engines into a single, efficient system, significantly improving pricing accuracy and product configuration across all sales channels.
Streamlining Sales Order Management
Zion Clouds addressed the challenge of diverse order origination by implementing an API-driven, Service-Oriented Architecture (SOA) using Oracle SOA. This architecture standardized all incoming orders into a universal format, the Enterprise Business Object (EBO). The outcome:
- Eliminated lost orders, securing the company’s revenue stream.
- Enhanced security measures across the system.
- Facilitated the integration of new sales endpoints, driving operational flexibility.
- Achieved yearly savings of $15 million.