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Revitalizing La-Z-Boy: How Zion Clouds Modernized La-Z-Boy’s IT Infrastructure for Sustained Growth & Efficiency

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La-Z-Boy, a leading global furniture manufacturer, faced significant challenges due to its legacy IT infrastructure. With a history of acquisitions and growth, the company struggled with accumulated technical…

Table of contents
Overview Challenge Additional Context Solutions Conclusion
Revitalizing La-Z-Boy: How Zion Clouds Modernized La-Z-Boy’s IT Infrastructure for Sustained Growth & Efficiency
Overview

Project Background

La-Z-Boy, a leading global furniture manufacturer, faced significant challenges due to its legacy IT infrastructure. With a history of acquisitions and growth, the company struggled with accumulated technical debt, disparate systems, and a lack of unified processes. This fragmented environment hindered its ability to scale, adapt to market changes, and effectively manage its supply chain and customer relationships. La-Z-Boy was losing up to $15 million annually due to inefficiencies and lost orders, which necessitated an urgent modernization of its systems.
Challenge

The Problem

  • Technical Debt: Accumulated technical debt made it difficult to scale and integrate applications, limiting flexibility and restricting the ability to cater to evolving business needs. /span>
  • Disparate Systems: The lack of a unified system for supply chain and customer relationship management resulted in lost orders, manual processes, and wasted resources. 
  • Operational Inefficiencies: Manual tasks, compatibility issues, and system downtimes significantly impacted business performance.
Additional Context

Supporting Details

Solutions

What We Delivered

Addressing Technical Debt and Ensuring Operational Excellence

Zion Clouds, through its proprietary application management platform AppX, conducted a comprehensive assessment of La-Z-Boy’s existing IT environment. By leveraging automation-driven approaches, Zion Clouds upgraded critical components of the Sales Order Management and CRM Platform, primarily built on Oracle products. This modernization led to: 

  • A 50% reduction in Mean Time to Detect (MTTD) software and infrastructure issues. 
  • A 39% increase in Mean Time to Repair (MTTR) incidents. 
  • Annual savings of $4 million due to decreased system downtimes. 

Business Rules Management Engine Modernization

To streamline operations, Zion Clouds introduced a centralized Business Rules Management (BRM) engine using RedHat DROOLS and HazelCast caching. This initiative consolidated four disparate pricing engines into a single, efficient system, significantly improving pricing accuracy and product configuration across all sales channels.

Streamlining Sales Order Management

Zion Clouds addressed the challenge of diverse order origination by implementing an API-driven, Service-Oriented Architecture (SOA) using Oracle SOA. This architecture standardized all incoming orders into a universal format, the Enterprise Business Object (EBO). The outcome: 

  • Eliminated lost orders, securing the company’s revenue stream. 
  • Enhanced security measures across the system. 
  • Facilitated the integration of new sales endpoints, driving operational flexibility. 
  • Achieved yearly savings of $15 million.
Conclusion

Closing Summary

Technologies Used: Java, Oracle SOA, Web Center Portal, Universal Content Management, Service Bus, Weblogic, Hazel Cast, Oracle Identity and Access Management, Okta, SSO, PKI, Amazon Web Services (AWS), VMware, Linux.
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